Getting circle with line through it

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Getting circle with line through it
 
Hello everyone,

I have two computers with Windows 10 Home on both, Thunderbird on both, and Smileycons program on both. I have checked permissions on both programs / both computers and they are the same. 
One one computer I can move the icons to my emails and on the other computer I get a circle with a line through it and icons will not transfer. 

Does anyone know what could be causing this?

I did not find the right solution from the internet.

References: -
https://bit.ly/2vkq9T2
Digital Advertising Video

Thanks
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